The problem:
In today’s increasingly digital world, competition is fierce and innovation is inevitable.
Customers have been conditioned to demand the highest level of experience. If an issue arises
and a customer can’t solve it immediately, they’re already halfway out the door exploring
competitors, wondering what other airlines they can take, or which new app they can use to
order a meal. Consistent innovation breeds high expectations and supporting customers at
scale in this environment is elevating customer experience to the new battleground, one that
will ultimately determine which business live and which will die.
Our solution:
AptEdge was built with this battleground in mind and designed to give companies a
competitive advantage on customer experience. The founders of AptEdge experienced the pain
first-hand of trying to manage trends and recover customer experience on the fly by solving
customer issues quickly as their enterprise companies grew and expanded their offerings. They
knew there was a better way to do it, and thus AptEdge was born. With a proprietary search
engine powered by artificial intelligence and workflows automated by machine learning,
AptEdge allows customer experience teams to
1. Solve issues faster
2. Proactively identify trends before complaints arise on social media
3. Use analytics to truly understand their customers’ journeys
Our vision is a world where best-in-class customer support is a standard, not an anomaly.
